Video screen servicing and warranty

A typical out-of-warranty callout costs £995 + VAT. Parts are charged in addition, with a parts price list supplied at the time of enquiry.

High or inaccessible systems may require more than one staff member or specialist access equipment. Any additional costs will be quoted at the time.

A callout will not be booked until payment has been received. We may be booked several weeks ahead, but will always endeavour to resolve your problem as soon as possible.

£895 + VAT per year. Once the two-year warranty ends, you can continue coverage with a service plan. We recommend arranging a plan as the warranty comes to an end; eligibility after the warranty period is at our discretion.

• Telephone and email support.
• On-site repairs with parts covered, excluding water ingress caused by outside influence.
• An annual service visit to check electronics, thoroughly clean the inside of the system, reseal it as required and report on its condition.

Plans are generally confirmed and invoiced at the start of the year, with the service visit booked at a date of our choosing during that year.

Regular servicing helps extend the life of your video screen and identify potential problems before they develop.

Except during the first year of warranty, additional costs may apply to access screens in particularly high or inaccessible locations.

The customer is responsible for removing any framing, boxing-in or roller shutters that prevent access to the screen. Any additional charges will be discussed and invoiced before our visit.